Midnight Velvet Reviews

I've never been treated so terrible in my life as a disabled customer who been a faithful customer for many years now

I purchased 1 Carita wig on the midnight velvet credit card 0n 11/2/2020. After reviewing the wig, I decided to return it. I contacted the company and it impress upon me to use their return label and the RMA # to put on the label. However, after several calls, I was told by their representatives that I would receive a check in the mail for $65.54. Another representative stated, you will receive credit to your bank visa card for $65.54 It will take 28 to 30 days before it will be in my account. I called 3/8/21 to informed it has been 30 days and I have not received the $65.54.as you continue to report that it was sent out by mail. One representative reports, it was returned to my bank visa account. I informed it HAS NOT been returned to my account. The company representative stated, we will refund you $65.54, but did not and did something counterproductive and rotten. I paid a $40.00 payment and only want what is rightfully owed to me. The company representatives continued to say, we will refund you $65.54. The last representative I spoke to informed that I owe them 38% for re-stocking fee, $10.00 late fee and $7.95 for the label and additional $1.82 which totals to $38.32. I mentioned that I DID NOT receive return product information, only the return label. The representative referred to return information is in the middle of the catalog, under terms & agreement. Under Terms Of The Offer-Our offer to provide you with a credit account. Upon approval of an account, we will send you a copy of the account agreement. You will have the opportunity to return the merchandise and cancel the account after you have reviewed the agreement. Under-Agreement-You can view your complete Account Agreement at MidnightVelvet.com. Again, there is No information or instructions on how to return an unwanted item. This is deceit and rotten.

All items I have ordered have always been delivered on time. Customer service is professional and very helpful.

I always read reviews before I order online and saw quite a few negative reviews for Midnight Velvet. I've received catalogs from them for years and decided to go against reviews and place an order. So sorry you had a bad experience, mine was great. I love both items and received them very quickly. Ordered a necklace and earrings and they came in a beautiful gold and white box. I already have 4 items on my wishlist as soon as I pay off my 1st 2 purchases.

My account balance showed zero online which would not allow me to make payments online. I sent them a certified letter requesting that the account information be fixed so I could pay online. This was not done and in addition, Ginny's account was also messed up after talking to Midnight Velvet collection where I was not allowed to pay online for Ginny's also. Now both Midnight Velvet and Ginny is calling. Payment s are not being made because of changes they made to my payment method. Both Ginny's and Midnight Velvet are at the same address. The Customer service and collections department for these companies suck.

I called to inquire, (NOT PURCHASE) about a blanket/sock purchase. I specifically siad I was not ready to place an order until I was able to have a question answered regarding the product. I was transferred to another person where I left a message as they were not available. I did not give it another thought until I recieved the blanket/sock in the mail! I never authorized this purchase and will never order from this company again! Potential buyers beware!

Bought a dress when it got here I didn't like it when I called to return it they said I had to pay $28 shipping charges uugghhh! Been shopping online for a Long time never had to pay for return shipping RIP off! Never order from this place again!

Just recently ordered a second time from Midnight Velvet and again service was excellent. Item I ordered did not work for me so I had to return. They kept me informed by email and I had a credit which they mailed back to me. Nice on line company to do business with.

I wished that I had read these reviews before doing business with this company. I ordered and prepaid for 3 items from the company. Two of the items were delivered. When I called customer service to inquire about the third item, I was told that because I had not indicated a color, the item must be reordered and placed on a credit plan. The representative then asked for my social security number. I asked her why she needed my social security number and since I have given my color preference to just send my item and refund since I had overpaid for the item. I complained to the Better Business Bureau. They still have not sent my item or my refund and continue to send me notices to complete their credit application. I refuse to pay twice for the item that has been paid for with and over payment refund due me. This is surely a SCAM!

I started with MIdnight Velvet about 15 years ago and I do like their products I have bought from clothes, shoes, household items. I just bought the Rush Hour Shoes and let me tell you they feel great on my feet and I got about 5 compliments from the men in my office. I would buy again, and again, and again. Hurrraaayyy!

I didn't ask for the catalog. I tried to cancel on the phone but was put on hold and then disconnected. Not a good policy. Right to the trash from now on.

I have ordered several blouses and a few home decorator pieces here. Nice quality, no issues.